The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. The OS is quite bricked at the moment it seems - Unless someone out here has been in similar shoes? Uninstall of Malwarebyte leading to failed boots?ĭouble-click mb-support-X.X.X.XXXX.exe to run the program Restore point, CMD, Safemode.Īs the OS is not booting what so ever, I am also unable to get my hands on the memory.dmp file and investigate/correct any problematic files. I HAVE the install medium for Windows Server 2016, but booting from this medium - picking repair computer just comes back with the same options as before. Ive also tried rebuilding bcd boot, this did not help either, but I fear during the uninstall and Windows was removing the entries from registry that something went wrong and the registry is now corrupt. How could Malwarebytes, a third party app, manage to take down the entire Operating System? How can the server be recovered from this? And 2. There were no restore points on the server at the time so this is also out of the question.Ĭould I get some advise on 1. Something went wrong during the malwarebytes uninstall which currently has killed my server and several TB of work content. Ive now run dism and sfc a few times without any luck. Not entirely sure what happened there, so I exit and continued to Windows - It failed to boot. "Choose an option" was on the screen, when I went to have a look, as Windows had failed to start. The RDP session timed out shortly after, and I went to investigate. Not entirely sure what happened as this was over an RDP session (The server is in my house, but I was in another room) sys file - So I asked Windows to uninstall it. Simple enough, probably faulty install or otherwise bad. Looked around this morning (22nd) and located that mcaw was Malwarebytes. Mcaw.sys was the culprit according to memory.dmp. Immunet was also run and found no problems. Malwarebytes DID in fact find threats and these were quarantined and later deleted. Malwarebytes was installed from your websites, and the latest at the time was installed. So I installed Malwarebytes on my Windows Server 2016 Standard on the 21.st of August (yesterday) due to some concerns there may be an infection. Endpoint Detection & Response for Servers
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |